Refund & Cancellation Policy
Welcome to the Cryptonite website (www.gocryptonite.com). This Refund and Cancellation Policy explains the terms under which purchases made through our platform may be cancelled or refunded. By using our services, you agree to the terms outlined below.
ORDER CANCELLATION
Orders may only be cancelled before payment authorization is completed. Once a transaction has been processed and cryptocurrency has been sent to your wallet address, the order cannot be cancelled due to the irreversible nature of blockchain transactions.
REFUND ELIGIBILITY
Cryptocurrency transactions are final and generally non-refundable. However, refunds may be considered under the following circumstances:
- Payment was successfully charged but cryptocurrency was not delivered
- Duplicate payment was processed for the same order
- Transaction failed due to a verified technical system error
INCORRECT WALLET ADDRESS
Customers are solely responsible for providing a correct and compatible wallet address. Transactions sent to an incorrect or unsupported address cannot be reversed or refunded.
REFUND PROCESSING
Approved refunds will be returned to the original payment method used during purchase. Processing times may vary depending on your card provider, bank, or payment network.
FRAUD PREVENTION
Cryptonite reserves the right to refuse refund requests in cases of suspected fraud, abuse of services, or violation of our Terms of Service.
CONTACT FOR REFUND REQUESTS
For assistance regarding payments, cancellations, or refund requests, please contact our support team and include your transaction details.